Terms & Conditions

We aim to be the most fun, friendly and flexible tour operator! We assure you of an amazing experience! Just email official@dalat.tours if you have any concerns or issues and we will generally find a solution straight away! Dalat Tours which has operated amazing tours of Vietnam since 2007! (hereinafter referred to as “we”, “us”, or “our”) You can be assured of dealing with a professional tour operator! We are usually able to swap your date of travel free of charge if you let us know asap! The “Terms and Conditions” below are a legal requirement, and are a protection for you the customer, and of course for us as well!

(Please read carefully as they set out our respective rights and obligations. Once you book your tour, by default you accept these terms and conditions.)

Once we confirms your booking a contract is made between us and you upon the terms and conditions set out below. We will only confirm your booking once we have received the deposit payment/the confirmed email for your tour.

Booking

Once full payment is made you will be allocated a place/places on the particular tour and a confirmation emailed to you. This is your confirmation of booking. This should be printed and saved for own reference.

Once you begin your tour, you accept and abide by these terms and conditions.

We accept no responsibility for incorrect email or inability to deliver email. If your confirmation does not arrive on time or at all, then you must ask us to resend the email confirmation of the tours you have paid for.

All internet bookings will be confirmed by email.

We reserve the right to sell any places reserved without full payment or a deposit.

It is the responsibility of the passenger to check the accuracy of dates booked upon receipt of their travel documents.

Insurance

There is no travel insurance cover included in the price of the tour. We strongly recommend that you take out comprehensive insurance cover for cancellation, medical expenses, personal accident, personal baggage, money and public liability before you travel. You may not be accepted as our passenger unless you have arranged satisfactory insurance. We accept no responsibility for the theft, loss or damage to personal belongings from at any time during the duration of your tour.

Cancellation

Cancellation of your booking must be in writing by email to official@dalat.tours. When written notification has been received by us a small fee will be levied to cover administration costs.

You are entitled to a full refund only if you give us 2 days notice of your intention to cancel.

If you choose to cancel within 1 days before the start of your tour, no refunds will be granted. You can choose to change your tour departure to another date (subject to availability). Permission to do this up to 24 hours before departure is subject to a small fee and is entirely at the discretion of the Management.

If the reason for your cancellation is covered under your insurance policy, you may be able to make a claim under that policy.

In the case if a private group booking or a private car hire we would require 7 days notice of cancellation and a $10 administration fee.

Tours already booked can not be cancelled and rebooked where special offers are made available. This applies to all trade shows and any other special offers that may be available.

Refunds

Any refund which has been agreed with the management of us can be refunded by bank transfer, paypal or the payment you made from.

Changes by us

We reserve the right to change our typical itineraries at any time and at our discretion. As professionals we will endeavour to avoid this and if this is necessary, we will substitute alternative arrangements of comparable monetary value. The tours may operate in either direction, for operational reasons.

We reserve the right to alter our itinerary in the event of happenings outside the control of us. This includes outbreaks of ‘foot and mouth’ or other contagious diseases, revolution, national or local strikes and/or protests, social disorder, political unrest.

We reserve the right to decrease the price of our tours at any time.

Travelling

You must obey the laws of the Socialist Republic of Vietnam, whilst travelling on our routes. If you do not do so, you may be asked to surrender your ticket, which may be cancelled without any refund. It is our representative who will decide to cancel your travel and their decision will be final.

Your appointed Tour Guide may need to make a decision in the interests of safety. It is a condition of bookings that you comply with the authority and decisions of the appointed representative of the company. If you do not comply with the said representative and are not compatible with the general enjoyment and well being of members of the tour, we reserve the right to refuse to allow you to continue the tour. In such a case we will not be liable for any refund, compensation or any additional costs incurred by you. We cannot accept liability for the behaviour of others on your tour nor if any facilities are curtailed as a result of their actions.

It is your responsibility to meet your tour at arranged points. Because of the nature of the service, we will not be liable if any service leaves or arrives later than its specified time, even if as a result you miss a connecting service. We will endeavour to ensure that departure and arrival times are met.

Pick up points

You will be sent an email confirmation with Departure Details, and they are also available for each tour at dalat.tours. It is your responsibility to meet your tour.

Pick up times are approximate and dependant upon traffic.

Your obligations and responsibilities

You must inform us in writing of any medical condition that’s requires attention or medication before your tour commences.

It is your responsibility to have all necessary visas, passports, permits and certificates required for your selected itinerary as well as any necessary vaccinations and to comply with all applicable laws.

During your tour your tour guide may take photographs and films of you (as part of a group) while you are a passenger and these may be used in our Group brochures and/or advertising and publicity material without obtaining any further consent or payment in respect of such photographs and/or films.

When you book with us, you accept responsibility for any damage or loss caused by you. Full payment for any such damage or loss must be paid at the time direct to the accommodation owner or manager or other supplier. If you fail to do so, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of your actions.

Complaints

In the highly unlikely event that you may wish to make a formal complaint, please inform the Representative at the time. If the matter cannot be resolved immediately or during your trip after the representative’s best endeavors to do so, your complaint should be made in writing to official@dalat.tours as soon as is reasonably possible after the trip, but within 30 days thereof so that your complaint can be investigated. We will not consider any complaint after the 30-day period. You will be assured of respect and courtesy whilst your complaint is being dealt with.

Weather Conditions

Under no circumstances can we be held responsible for weather conditions. No ticket can be cancelled or amended by you at any time on the basis of weather conditions. We accept no responsibility for weather conditions that may affect the delivery and implementation of our itinerary.

No Smoking Policy

We do not permit smoking on any of our vehicles.

We aim to always provide a vehicle as described, but circumstances beyond our control mean we may need to substitute the vehicle at short notice, and we cannot guarantee features such as WC or WIFI, but we endeavor to provide these sevices as advertised.

We reserve the right to use the coaches of Partner Companies at any time on our tours. We will ensure all coaches meet our high standards, and are fully insured and meet all government regulations.

Affiliate Restrictions

There is strictly no PPC bidding on the company brand name or any variations or misspellings thereof. Please do not bid on the company name as we will reverse commissions and reject any affiliates found doing so. Affiliates may make use of the company name in the description.

We has an extensive in-house PPC programme. We do not want affiliates to compete with our own campaign or to drive up our costs.

Others

The booking conditions detailed herein contain the entire contract between you and us. No representation, term, warranty or condition can be expressed or implied by reference to any other writing, advertisement or conversation. This contract may only be varied in writing by a duly authorised officer of us.

This contract and all matters arising out of it are governed by Vietnamese law. We both agree that any dispute, claim or other matter which arises out of or in connection with this contract or your travel will be dealt with by the Courts of Vietnam only. Changes to these Booking Conditions will only be valid if agreed by us in writing.

Every effort is made to ensure the accuracy of our brochures and other printed material at time of going to print, however we cannot be held responsible for printing and typographical errors, or errors arising from unforeseen circumstances.

Dalat 1 Day Tours
53A To Hien Thanh, Da Lat city, Lam Dong, Vietnam
Tel: 059-8888-777
dalat.tours
official@dalat.tours
(Please read carefully as they set out our respective rights and obligations. Once you book your tour, by default you accept these terms and conditions.)